If you cancel before your stay
- 5 or more days before check-in: full refund of the amount paid, except the cleaning fee, which is non-refundable.
- Less than 5 days before check-in: no refund.
If you leave early / cancel mid-stay
- You'll receive a 50% refund on any remaining nights you paid for but don't stay. The cleaning fee is non-refundable.
How refunds work
Refunds are issued back to the card you paid with via Stripe, and typically take 5–10 business days to appear on your statement. To request a cancellation or refund, email us with your booking reference.